Refund policy

Final Sale

The following are final sale and cannot be returned or exchanged: outdoor, rugs, bedding, lighting, and found objects, as well as all sale items and made-to-order or custom items. Final sale items are marked on their product pages. Made-to-order and custom items, including furniture, art, and mirrors, are final sale. If a final sale item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.

Return Window

Eligible items may be returned within 14 days of delivery. To start a return, email us at orders@seagreendesignsco.com before the window closes. Unsolicited returns will not be accepted, so please contact us for authorization before sending anything back.

Refunds & Store Credit

Approved returns are refunded as store credit to your account.
Store credit is issued less the original shipping fee and the return shipping fee.
Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect.
The customer is responsible for return shipping charges.
Returns that arrive with postage due will be returned to the sender.
Items must be unused and unwashed, in their original packaging, with tags attached and the original order confirmation or packing slip.
Please allow 3-5 business days from the date we receive your return to process it and complete a quality control review. You’ll be notified by email once your store credit has been issued.
Store credit expires 36 months after it is issued.

Furniture, Art & Mirror Returns

Request window: Return requests must be submitted within 14 days of delivery. Pick-up may be scheduled after that window closes.
Pick-up: Our team will reach out directly to coordinate a convenient date and time to collect your item.
Restocking fee: All furniture, art, and mirror returns incur a 15% restocking fee on the retail price.
Refund timing: Your store credit will be issued within 5-7 business days after our vendor confirms pick-up of your return.

Cancellations

Orders may be canceled by emailing orders@seagreendesignsco.com within 24 hours of purchase.

In-stock items: Orders are sent to fulfillment immediately and cannot be modified once placed.
Back-ordered and pre-ordered items: Cancellation is not available after the 24-hour window, or once the manufacturer has confirmed the order. Ship dates may change, and you will be notified if they do.
Orders that can’t be canceled: If your cancellation cannot be processed, qualifying items may be returned for a refund of the merchandise value, less shipping, with authorization from orders@seagreendesignsco.com.

Inspecting Your Delivery

Please inspect your items before accepting delivery and before discarding any packaging. Report any damage within 24 hours of delivery.

Minor damage: Note it on the carrier’s delivery receipt before the driver leaves, and contact us. We may offer a partial refund or coordinate a local repair.
Significant damage: Refuse the delivery, do not sign the receipt, and contact us immediately.

Shipping Delays

Delays in order processing, shipping, or delivery do not qualify an item for return or cancellation. To confirm estimated timelines before purchase, email orders@seagreendesignsco.com.

Price Matching

If an item you purchased goes on sale within two weeks of your purchase and hasn’t shipped, contact us and we’ll match the sale price. Returnable items qualify within their 14-day return window.